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E-mail Settings

You can use any standard POP3 or IMAP e-mail client to access your e-mail account, or you can use webmail to log on from any computer. Examples of popular e-mail clients include Microsoft Outlook, Windows Mail, Mac OS X Mail, Mozilla Thunderbird, and Evolution.

Your domain will have been assigned a three-character extension, normally the first three letters of your domain. Use this only for IMAP, POP3, and SMTP authentication, as shown below.

IMAP

We recommend IMAP for most users. All of your messages will be stored on the server, so it's no problem to check your mail from multiple computers, and your e-mail is safe if your computer dies. You can organize your messages into multiple folders, and you'll be able to access all of your folders if you switch to a different computer or a different e-mail client.

To configure your IMAP client, use these settings:

POP3

If you only check your mail from a single computer, or you use a dialup Internet connection that isn't always online, POP3 may be a good alternative. You won't have access to any folders on the server, so you'll need to use Webmail to check your spam quarantine folder periodically.

To configure your POP3 client, use these settings:

SMTP

For desktop computers, we normally recommend using your own ISP's SMTP server (you'll need to ask them for the appropriate settings). For laptops or other mobile devices, we recommend using our SMTP server, unless your ISP's SMTP server also supports authentication and encryption.

If you do use our SMTP server, use these settings:

Webmail

To log into Webmail, go to http://mail.yourdomain.com. Enter your full e-mail address (including the domain name) and your password. In addition to e-mail, you'll have access to an address book, calendar, note pad, and other handy features. You can also change the password for your e-mail account.

If you log into Webmail from a mobile device such as a PDA or cell phone, you'll get a link to a special Webmail interface optimized for mobile devices. In the future this will be better integrated, but for now it requies a separate login. Use username.ext for the username.

Spam Filtering

We work hard to prevent spam from reaching your Inbox. However, no spam filtering software is perfect, and sometimes spam does slip through. If you notice a pattern, where you're seeing a particular type of spam get past our filters repeatedly, let us know so we can figure out how to block similar messages in the future.

Worse, sometimes legitimate messages may be incorrectly blocked as spam. To help avoid this problem, any messages that look like they're probably spam but our filtering software can't be sure of will be moved to a special Spam folder. You can access this folder via IMAP or Webmail, and you should check it at least every week or so. Everything in there should be spam, and can be deleted. If you find a message in your Spam folder that is not spam, let us know so we can figure out why it was blocked and how to prevent the problem in the future.

Do not remove your Spam folder. If you do, it will be recreated automatically, but the folder will be read-only; you will no longer be able to delete the messages inside.

If someone tries to send you e-mail but you never receive it, find out the date and time they sent the message (as exact as possible), what e-mail address they sent it from, and the subject line. Also, if the sender received an error message, that will help too. We can use this information to try to track down what happened - whether it was mistakenly blocked by our spam filter, or whether there was some other kind of technical problem.

Maintenance

If you use IMAP or Webmail, it's important to delete the messages from your Spam folder and to empty your Trash folder periodically. You may want to clean out your Sent folder as well. Messages in these folders take up disk space on the server, and if you exceed your disk usage quota, you won't be able to receive any more e-mail. Your e-mail client probably has options for automatically emptying your Trash folder; look around in the settings.

If you use POP3, you should set your client not to leave a copy of messages on the server. Also, you'll need to use Webmail to clean out your Spam folder periodically, since you cannot access that via POP3.